Are you looking for a great place to work?
Storm is a locally owned and operated technology company with a commitment to quality that is more than just words – it is part of everything that we do and is deeply ingrained in our culture. It is this commitment to quality and customer service that creates a bond with our customers. Our customers know that when they work with Storm, they have the strength of the entire company on their side.
In order to provide the highest quality of service to our clients, Storm seeks to hire a balance between technical and non-technical individuals.
Full-Time Client Service Representative
Storm has an immediate opening for a Full-Time Residential Client Service Representative (CSR) who is available to work a variety of shifts based out of either Storm's Ottawa or Chesterville office. You will be supporting Storm’s residential clients in a call centre environment.
Key responsibilities include:
- Technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email.
- Liaise with internal departments to investigate and escalate technical issues as appropriate, including Network Specialist.
- Document trouble tickets and technical issues on customer accounts.
The successful applicant should be able to interact with clients professionally, but in a friendly manner; be able to work under pressure; possess excellent communications skills (reading and writing); problem solving; and be available to work days, evenings and weekends as schedule is published.
Basic knowledge of home networking, email and VOIP technologies is an asset. Any related experience in a call centre environment would be considered a definite asset. Storm offers a wide range of corporate benefits to all full-time employees.
If you are interested in joining our Team, please send your resume in confidence to email@example.com.
Field Service Technician
Storm has an immediate opening for 1 Field Service Technician based out of our Ottawa Office. If you are physically fit, enjoy working outdoors, and like having different challenges each day, this position might be of interest to you.
This position will initially be a 3-month term, with the opportunity to move to full-time if you are the right candidate. To qualify, you must have a clean driving record, and you will be asked to provide a criminal check. Storm will provide training for Climbing-at-Heights Certification.
Storm’s fixed wireless network covers 8,000 square kilometres of the Ottawa Valley. As part of our Field Operations Team, your duties will include residential and commercial client installations and repairs, infrastructure repairs, maintenance, and upgrades.
At Storm Internet Services, we strive for excellence. We know our success is based on the high quality of our services, and—more importantly—the contributions of our team. Storm is committed to providing unsurpassed customer service.
If you are interested in joining our team, we’d like to hear from you! Please send your CV in confidence to firstname.lastname@example.org