YOUR VOIP DIGITAL HOME PHONE

VOIP is an acronym for Voice Over Internet Protocol and is also commonly referred to as phone service over the internet, or digital phone. It’s the new way to stay connected to friends and family, while saving money on your traditional phone bills. All you need is an internet connection, a phone, and the Storm Analog Telephone Adapter (ATA), which connects both of these pieces of equipment.

UNLIMITED CANADA-WIDE
Digital Home Phone
$18.95/month
  • Free unlimited local calling
  • Unlimited Canada-wide long distance plan [1]
  • International Calls with calling card
  • E911 service
  • Call Waiting
  • Call Forwarding
  • Caller ID Display
  • Access VOIP service away from home with a Mobile App
best deal
UNLIMITED CANADA/US
Digital Home Phone
$21.95/month
  • Free unlimited local calling
  • Unlimited Canada/US long distance plan [2]
  • International Calls with calling card
  • E911 service
  • Call Waiting
  • Call Forwarding
  • Caller ID Display
  • Access VOIP service away from home with a Mobile App

Digital Home Phone

& quality VOIP connection Starting @ $ 18.95 / mo

  • Easy to set up and install
  • Works with corded or cordless national phone brands
  • Keep your existing phone number with porting option
*Requires ATA Adapter to connect your digital home phone to your high-speed internet connection
All prices quoted are subject to applicable taxes.
[1] Excluding Nunavut, Yukon and North West Territories.
[2] See Canada above and the US excluding Guam, Puerto Rico, Alaska and Hawaii

HOW DOES VOIP WORK?

VOIP combined with the ATA, sends your phone call as data over your internet connection. Your computer or laptop does not need to be on to use your VOIP service, even though it uses an internet connection. In fact, you can use both your internet and phone services at the same time. Our VOIP ATA supports multiple phones to make outgoing calls. Your voice sounds as clear as it does with a regular phone. The people you call don’t even need an internet connection, just their regular phone to receive your calls. Switching your old phone service to Storm Digital Home Phone is simple and seamless!

Choose Your Analog Telephone Adapter Plan

(required to connect your VOIP phone)

ATA
Rental Plan
$7.95/month
  • Required to connect your VOIP phone
  • Get 6 Months free with Phone rental
ATA
Purchase
$99/one time fee
  • Required to connect your VOIP phone
  • Own your adapter

What is VOIP?

VoIP is the new way to stay connected to friends and family, while saving money on your traditional phone bills.

VoIP technology was introduced over 15 years ago, but it has only been over the last several years that the high-speed internet service needed to support it has been widely available in Canadian homes, and even more recently in rural areas. Storm is committed to connecting communities in these otherwise under-serviced rural areas.

Switching your old phone service to Storm VOIP is simple and seamless. Your computer or laptop does not need to be on to use your VOIP service, even though it uses an internet connection. In fact, you can use both your internet and phone services at the same time. Our VOIP ATA Adapter also supports multiple phones and devices to make outgoing calls. Your voice sounds as clear as it does with a regular phone. The people you call don’t even need an internet connection, just their regular phone to receive your calls.

What kind of phone do I need?

You can continue to use your regular corded or cordless phone. Or you may wish to rent or purchase Storm’s tested and approved Panasonic phone for additional savings and support on your service. Just plug your home phone cable connector into the Storm ATA Adapter provided. This box enables your phone to use your Internet connection to make calls to friends and family. There is no difference in the way that your phone rings. Your voice sounds as clear to the person you are calling as with a traditional phone.

You are not required to change your home phone. If you decide that you would like to upgrade, we offer an affordable phone system with a base and 3 handsets.

How do I save money?

Since you are using your existing internet connection, you do not have to pay for internet and traditional telephone service from a large phone service supplier. You automatically save on that extra bill cost. Our month-to-month plans start at $18.95 for a full VOIP service for unlimited Canada-wide calling. Now, how does that compare to your current phone bill?

Also, when you Refer a Friend, you both benefit from one month of free VOIP and internet service. The savings add up!

What about Enhanced 911?

VOIP 911 service has certain limitations and differences relative to the traditional 911 services available through past telephone services. Because the phone call is over the internet, the method in which your address is sent to the emergency dispatch works differently, and relies on the caller to be actively submitting accurate and current address information from the location their VOIP phone is located.

We strongly suggest you read our VOIP 911 Terms and Conditions. These include what to do in case of emergency and how to restore service after a power outage.

How do I port my existing number?

Porting your existing number is easy. The cost to keep your existing home phone number is $99.

Simply notify Storm at the time you place your order. Note that it can take 7-10 business days for the porting of your number.

You will also be able to keep your white page listings, which will need to be updated in future annual directories.

Do I get access to 911 services?

Yes as a Storm Internet home phone user, you get access to VoIP 911 services. During the application process, you must give Storm Internet consent to use your personal information. Once the application is completed and you have been assigned a phone number and password, you will be provided with a web portal access for entering and changing your personal location information. This information will automatically be forwarded to the appropriate emergency dispatch center, provided that data is accurate and correct, thus allowing you to successfully dial 911 and receive the emergency response services.

What is the difference between VoIP 911 and traditional 911?

The VoIP 911 service that Storm Internet provides has certain limitations relative to traditional 911 services that are available on most traditional “landline” telephone services, in that your client information is being sent over the internet rather than over a traditional phone line, meaning a different method is required to send your location information accurately.

DIFFERENCES BETWEEN TRADITIONAL 9-1-1 SERVICE AND VOIP PHONE 9-1-1

With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.

What should I say to the 911 operator or whoever picks up?

Be prepared to confirm your location and telephone number with the operator who answers the 911 call, since the operator may not have this information. It is also recommended to keep in mind who your VoIP provider is because if necessary, the central call centers can contact them in severe emergency situations. It is also encouraged to not hang up until told to do so, and to call back if you get disconnected, as immediately as possible.

DO NOT DISCONNECT
Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.

Is there ever a possibility my 911 service won't work?

VoIP 911 service may not be available during a power outage and will be unavailable during a broadband internet outage.

BE PREPARED DURING ANY SERVICE INTERRUPTION
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.

Why is it important to keep my 911 information up-to-date?

Keeping updated information is a way of ensuring that your location information is kept current with your VoIP service provider. Since the 911 operator may assume that you are at the last registered address if you are not able to speak during a 911 call, this information is used to accurately connect you to the appropriate emergency response center, and subsequently the appropriate emergency response.

REMEMBER TO VERIFY YOUR LOCATION
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.

How do I keep my 911 information up-to-date?

As a Storm Internet VOIP service user, your personal and location information can be easily changed by logging into your VOIP Customer Portal, which can be accessed from our VOIP Portal. Please note that it is solely your responsibility to keep your personal and location information up to date in your online profile.

KEEP YOUR SERVICE ADDRESS UP TO DATE.

Storm will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address. You may update your location information by using a portal on Storm’s website at: www.storm.ca/.

INFORM OTHER USERS

You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.

VOIP 911 Service

VoIP 911 service has certain limitations and differences relative to the traditional 911 services available through past telephone services. Because the phone call is over the internet, the method in which your address is sent to the emergency dispatch works differently, and relies on the caller to be actively submitting accurate and current address information from the location their VoIP phone is located.

In order to correctly use VoIP 911 dialling service in cases of emergency, you must have authorized and given Storm Internet consent to forward your private user data to the appropriate emergency response dispatch. This also requires that you, the subscriber, keep accurate and up-to-date user data at all times. As a result, the 911 dialled call can be routed appropriately to dispatch, and will coincide with your current location. The 911 dialled calls will end up with a dispatcher who will be located at either the Public Safety Answering Point (PSAP) or will be routed to the local emergency service personnel center, which is selected based upon the address you listed at the time you subscribed and/or updated location information for your Storm Internet home phone service.

There are several circumstances we wish to inform you about in which VoIP 911 service would or would not be working. All VoIP calls depend on having an active internet connection, which includes VoIP 911 calls. Additionally your internet connection is dependent on the activity your internet service provides, which too can be effected by blackouts, environmental disruption and service-wide outages. These effects have the ability to reduce the VoIP 911 service to unavailable. Depending on your region and service, you may also experience low to high bandwidth fluctuations which can reduce the quality of your connection to the point where VoIP 911 services will not work. The VoIP 911 dialling service will not function in the event of hardware failing or not being configured correctly. Additionally, your Storm Internet home phone VoIP 911 service will not work in the event of a power outage, broadband service outage, or suspension or disconnection of your service because of billing issues. If there is a power outage, you may be required to reset or reconfigure the ATA device prior to being able to use the service, for mostly including 911 dialling purposes.

For technical reasons associated with the possibility of network congestion with the Storm Internet home phone service, there is a possibility that your 911 call will produce a busy signal or will take longer to answer, as compared to traditional 911 calls.

The Storm Internet home phone VoIP 911 dialling service will not function correctly if you move your equipment to a location other than the one that was provided to Storm Internet at the time you activated the service. In such event, in order to have 911 calling routed correctly, you must update your service address at www.storm.ca, at which time the VoIP 911 dialling ability will be correctly re-enabled.

The VoIP 911 service that is provided is a highly tested and efficient system and it has been implemented by service professionals over several years. The condition for having and benefitting from the VoIP 911 service is to keep accurate and up to date address information at all times. Giving your consent, your private information will then be provided to the emergency dispatch, where, should you ever have the need to dial 9-1-1, your call is routed via the internet to a specialized emergency dispatch where they will connect you and your user data to the appropriate regional emergency dispatch.

The most significant differences between VoIP 911 services and standard 911 services are that the actual calls are made using two distinctly different methods. VoIP 911 uses the internet as its data medium, while standard 911 uses traditional telephone lines. The two come together after your VoIP 911 call has been connected to the specialized emergency dispatch center where they will collect your user information and will forward both your call and private information to the appropriate emergency dispatch in your region. It is important to keep your information accurate and up to date.

Because there are differences between the two 911 services, it is important to prepare yourself as these differences could potentially cause a problem to your connection. The best and utmost important thing to know is always have a plan. Just like in examples of where you would not be able to reach your standard phone to call in an emergency, it is wise to plan accordingly for the VoIP phone. One method is to have a backup phone, which is reachable in case of an emergency; a cell phone, an available neighbour, landline or another VoIP phone access point. It is also important to stay calm, because of the potential that your information is not current or correctly entered the emergency dispatch personnel will ask you for your location and situation. This may at the time feel overwhelming, but remember to stay calm, others may be counting on you, and the emergency dispatch operator is there to help. It is also important to remember that in a service or power outages; you will be unable to use your VoIP phone, so remember your plan, and what you will be asked; where I am, who I am and what’s happening.

The PSAP (Public Service Answering Point) or local emergency service dispatcher receiving your 911 call through the service may not be able to capture and/or retain automatic number of location information. Meaning that the dispatcher may not know the phone number or the actual physical location of the person who is making the 911 call. Therefore, if you dial 911 using the 911 dialling service, you must immediately inform the dispatcher of your exact location (or the location of the emergency, if different). You must also ensure not to disconnect the line, as the dispatcher may not have a phone number to use to call you back. You must not hang up until you are told to do so by the dispatcher. If you are inadvertently disconnected you must call back immediately. If you are unable to speak and describe your location, the emergency dispatcher may not be able to locate you. If you dial 911 and hang up the receiver, your call will be disconnected.

In order to subscribe to the VoIP service, it is your obligation to inform all users or potential users of the VoIP 911 service including the nature and limitations which have been outlined. The reason is that someone without the knowledge of how to operate or be prepared to handle a VoIP 911 call may put not only yourself but everyone at risk. Therefore, you are obligated to make sure everyone who may come in contact with your VoIP subscription is educated about the VoIP 9-1-1 service.

If you have not agreed to submit and allow for the disclosure of your address information for emergency purposes, then you are agreeing and acknowledging that any of your VoIP 911 use is at your sole discretion. You acknowledge and understand that Storm Internet will not be liable for any service outage and/or inability to dial 911 using your service or to access emergency service personnel due to the 911 dialling characteristics and limitations listed herein. You also agree to defend, indemnify and hold harmless Storm Internet, its officers, directors, employees, affiliates, agents and any other service provider who furnishes services to you in connection with the service, from any and all claims, losses, damages, fines, penalties and costs (including solicitor’s fees) by, or on behalf of, you or any third party or user of the service relating to the failure or outage of the service, including those related to 911 dialling.

We take absolutely no responsibility should you or anyone with contact of the VoIP service or VoIP 911 calls become injured, damaged or perishes, to which you or anyone is reporting the damages to a third party. Storm Internet is absolved of any responsibility, should the VoIP service including the VoIP 911 service, be abused or mishandled under any circumstances. Additionally, Storm Internet will take no responsibility should any user data be incorrect and/or maliciously entered resulting in damages or injury including death.

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