CHOOSE YOUR DSL PLAN
Digital Subscriber Line (DSL) and Fibre-To-The-Neighbourhood (FTTN) services are delivered to your home over the phone lines. This is the fastest and most affordable service available! Service areas are limited to mainly urban areas that are within town or city limits.
Fill out an application if you are close to a town or city.
Basic High-Speed DSL
Premium High-Speed DSL
Frequently Asked Questions:
DSL packages currently span from 6Mbps download and 1Mbps upload, to 50Mbps download and 10Mbps upload. Depending on what you use your connection for and how many users are simultaneously using the internet, different levels of download and upload speed will be required. Standard internet browsing and research can be easily handled by a 6Mbps download speed for multiple users. Larger packages will be required for users streaming video, and even more so if there are multiple users streaming simultaneously.
If the area you are in has DSL infrastructure in place, and your home has both working telephone wiring in it and a connected phone jack, you are ready for DSL service. Fibre based packages are available in major city centres at this time.
DSL has a broad reach in Ontario and Quebec, but is primarily available in cities, towns and villages. If you live in the areas of Lanark County, North Dundas, Ottawa Valley South or the United Counties of Leeds and Grenville, we may be able to provide wireless high-speed service.
Yes you can. To do this, you will need a router. Routers are available for rent from Storm at a price of $12.95+HST/month. If you would like to purchase the router, please speak to a Storm sales representative. You may also purchase your own router from an electronics store. Storm will not provide technical support on routers that are not rented from Storm without ConnectPlus.
Yes. For most dry loop installations, Bell will dispatch a technician to the location for the set up.
If you do not have an active Bell (or Bell reseller) land line, a Dry Loop service is installed on the line that allows DSL signal to pass. There is a small monthly charge associated with the Dry Loop.
5-6 business days from time of application.
Once your application is submitted and approved, an order for your DSL will be placed. Within one or two business days you will be contacted to confirm the date that your service is slated to be activated, along with having any hardware needs confirmed for delivery or pick up.
The quality and speed of your DSL service can be affected by unfiltered telephones or alarm systems that use the telephone lines. Distance from where the DSL service originates, condition or quality of the telephone lines used to provide the service can also affect speed.
Yes. You can rent the modem for $10.49 per month, with unlimited ConnectPlus, or buy it for $139.95, which includes one year of ConnectPlus.
Some clients will experience a static, hum, or very quiet volumes on their telephones once their DSL service has gone live. Telephone filters are devices placed between the telephone jack and your telephone to ensure that there is no audible effects of having the DSL enabled on your telephone line. Storm suggests one filter per phone in the house. They are available for purchase at a cost of $6.00+HST per filter.
Storm sends its modems via courier. There is a $15 fee for each courier delivery. If you live within Ottawa, we will send the modem by local courier, if you live outside of Ottawa, your modem will be delivered by Federal Express. If you would like to provide an address other than the service address for delivery of your modem, we can certainly accommodate that request.
If you are purchasing only filters, we will send them by Canada Post in a regular postal envelope. There is no additional courier fee for filters shipped by postal mail.
There is a $49.95 +HST one-time charge for all packages.
If your service is a standard DSL connection, then you must maintain the attached analog telephone service. If you are cancelling your telephone service, we can replace your standard DSL service with a dry loop connection.
PS: IF YOU HAVE DSL SERVICE AND YOUR TELEPHONE IS DISCONNECTED FOR ANY REASON YOUR DSL WILL NO LONGER WORK.