Our wireless service is typically installed within 5 business days once a site survey has been completed and the quotation for the install has been accepted. Site surveys can take up to a week before we come visit you. If we think you may have a good chance of getting service, we will try our best to perform a test install, which means an installation at the same time there is a site survey with positive results.

You must be within a 5-10km radius from the tower with a structure high enough to mount the radio equipment on in order to receive Storm’s Wireless Internet. These height requirements vary depending on location.

Our wireless service is typically installed within 5 business days once a site survey has been completed and the quotation for the install has been accepted. Site surveys can take up to a week before we come visit you. If we think you may have a good chance of getting service, we will try our best to perform a test install, which means an installation at the same time there is a site survey with positive results.

Once you fill out an application, our sales team will look at your address using special tools that allow us to gauge how confident we are that you can get service. In order to be 100% sure we will need to visit your location to perform a site survey for a cost of $49.95+HST, which is deductible from your installation should you decide to install within the next 12 months.

Site surveys are our way of determining if you can get a quality signal at your location from one our towers. Since there are so many unknown variables with wireless internet (trees, hills, water, etc.), it is impossible to tell if we can get that quality signal without physically visiting your location.

If you move your service location, we will have to visit the new location to conduct a site survey at a cost of $49.95+HST. If you decide to go forward with the move, our standard installation cost for a move of service is $100+HST minus the $49.95+HST credit from the initial site survey.

Yes, you can connect several computers using a single wireless connection by using a router. To get a router you have three options:

1.  You can rent a router from Storm for $10.95+HST/month.
2.  You can purchase a router from Storm by calling 1-866-25-STORM or 613.567.6585 or emailing support@storm.ca.
3. You can purchase a router from an electronics store. If you decide on this option, Storm can provide technical support to any third-party router by offering you our convenient and affordable ConnectPlus Support Plan for $7.95/month or $32.99/service call.

More detailed information on router rental and router purchase options, as well as Storm’s ConnectPlus Support Plan, can be found on this page of our website.