Extended: Support Plans

Storm is pleased to introduce the Extended Support plan, as part of our ongoing commitment to excellence in customer service. The Extended Support plan provides you with enhanced access to our local professional tech experts. We promise to never redirect your call to an overseas call centre.

If you are looking for premium local customer support, then Extended Support is for you!

Extended Support covers data speeds and response times relevant to your chosen internet plan. Extended Support covers all connections provided by Storm including your modem, router, or VOIP telephone equipment. It also covers most other internet connected devices in the home. Storm will make reasonable efforts to support 3rd party hardware and internet application software.

Choose Your Extended Support Plan

Extended Support Per-Call
Payment required at time of call
  • Enhanced access to our local tech experts
  • Support to your modem, router, or VOIP equipment.

Next Generation Archer C20 Router

Storm is pleased to offer the AC750 Wireless Dual Band Archer C20 Router, which will further improve your internet experience.

The Archer C20 Router offers faster data speeds and throughput so that you can connect to what matters most, even faster. It also expands your network range and provides enhanced network coverage for even more robust connections. With our next generation C20 Router, you can search, share, shop, and stream like never before!

The Archer C20 Router:

  • Upgrade your Wi-Fi to connect newer AC devices
  • Delivers reliable AC750 Wi-Fi over dual 2.4 GHz (300 Mbps) and 5 GHz (433 Mbps) bands
  • Strong coverage and connectivity with three high-quality antennas
  • Easily set up and manage your Wi-Fi using the intuitive Tether App
C20 Router Rental
Router rental paid monthly
  • Includes FREE router setup
C20 Router Purchase
Own your router
$129.99/one time fee
  • Includes FREE router setup
Works with the following services:
  • Rural Wireless
  • DSL
  • VOIP (with the addition of an ATA Adapter)

OvisLink ADSL/VDSL Modem with Integrated Wi-Fi

Storm is pleased to offer the OvisLink, which establishes a high-speed internet connection and is ideal for home and small business users.

The OvisLink can reduce interference for better connections to more WiFi devices and creates high-speed wireless connections for heavy bandwidth consuming applications such as online gaming and HD video streaming.

Features include:

  • Multiple Input Multiple Output (MIMO), wireless speed up to 1750Mbps
  • 4 Gigabit Ethernet Ports
  • Several pre-configured popular games. Just enable the game and the port settings are automatically configured.
  • Compatible with all standard Internet applications
  • Industry standard and interoperable DSL interface
  • Support virtual server, IP filter, DMZ host, and much more
  • Simple web-based status page displays a snapshot of system configuration, and links to the configuration pages
OvisLink Modem Rental
Modem rental paid monthly
  • Includes FREE modem setup
OvisLink Modem Purchase
Own your modem
$139.99/one time fee
  • Includes FREE modem setup
Works with the following services:
  • DSL
  • VOIP (with the addition of an ATA Adapter)

Technicolor TC4350 DOCSIS 3.0 Cable Modem

Storm is pleased to offer the Technicolor TC4350 which is a DOCSIS 3.0 cable modem that offers the next generation in Gigabit access speed data services.

Features include:

  • Backward compatible with DOCSIS® 2.0 (and older)
  • 8 bonded upstream and 32 bonded downstream channels
  • Switchable diplexer for upstream 5-42 MHz low and 5-85 MHz mid-split
  • Full band capture tuner
  • Built-in RF spectrum analyzer
  • 1 GE LAN port
  • IPv4, and IPv6 DS-Lite support
  • Designed to meet the latest ECO standards
TC4350 Modem Rental
Rent-to-own your modem
$9.99/month for 12 months*
  • *If service is canceled prior to the end of the 12-month term, the balance must be in full
TC4350 Modem Purchase
Own your modem
$109.99/one time fee

CGMN-3550 Cable Modem/Router

Storm is pleased to offer the CGNM-3550 cable modem/router that features a built-in router and Wi-Fi. The CGNM-3550 supports pre-configured and pre-enabled Wi-Fi security via Wi-Fi Protected Setup (WPS), allowing the end-user to rapidly set up a secure wireless network without manual configuration.

Features include:

  • DOCSIS/EuroDOCSIS 3.0 compliant and DOCSIS 3.0 certified
  • Two USB 2.0 host, supporting Network Attached Storage (NAS) functionality
  • Integrated DLNA Media Server with support for video, audio and image serving
  • Wi-Fi Access Point with 3×3 802.11n+802.11ac dual-band MIMO internal antennas
CGMN-3550 Modem/Router Rent-to-Own
Rent-to-own your modem/router
$14.99/month for 12 months*
  • *If service is canceled prior to the end of the 12-month term, the balance must be in full
CGMN-3550 Modem/Router Purchase
Own your modem/router
$179.99/one time fee