Storm TV

What is IPTV?

IPTV stands for Internet Protocol Television. Instead of arriving via traditional satellite, antenna, or cable, your favourite live television channels and specialty programming are delivered directly to your home through your Storm internet connection. It also includes a built-in cloud PVR so you never miss a show!

Do I need a Storm Internet connection to get IPTV?

Yes. Storm IPTV is an exclusive add-on for Storm Internet customers. For a smooth, buffer-free experience, a minimum download speed of 15 Mbps is required to reliably run a single Set Top Box (STB) or compatible third-party device. We recommend speeds of 25 Mbps or higher if you plan to use more than one device at a time.

I have a Smart TV. Do I need to buy a Set Top Box (STB)?

Not necessarily. You can use a compatible third-party device (like an Amazon Fire Stick) or the built-in operating system of a Google/Amazon Smart TV. However, please note that while Storm’s technical support team fully supports our provided STB, support for third-party hardware is provided on a “best-effort” basis.

What is an STB, and how much does it cost?

A Set Top Box (STB) is a dedicated device that connects to your TV via an HDMI cable and to your internet via Wi-Fi or Ethernet. We offer two pricing options:

● Purchase: $129.95 + HST

● Rent-to-Own: $14.95 + HST/month for 10 months

Am I required to sign a one-year contract if I get an STB?

No, there is no one-year contract. If you choose the Rent-to-Own option, the fee will automatically be removed from your account after 10 months. If you cancel your IPTV service before the 10-month term is complete, you will simply be invoiced for the remaining balance of the equipment’s purchase price.

What TV packages are available, and what is the pricing?

Storm offers three primary packages, along with standalone and other channel bundle options to suit your needs. Standard package pricing is as follows (HST applies to all prices):

● Skinny: $25.00 | 47 HD Channels | Add-ons Available

● Loaded: $55.00 | 89 HD Channels | Add-ons Available

● Fully-Loaded: $67.50 | 108 HD Channels | Add-ons Available

How many devices can I connect to my account?

You can connect up to 6 devices (STBs or third-party hardware) to a single account. Please keep in mind that running multiple devices simultaneously requires higher internet speeds. We recommend speeds of 25 Mbps or higher if you plan to use more than one device at a time.

Can I watch IPTV anywhere in my home?

Yes. As long as your STB or compatible device is connected to your TV via HDMI and is on your home’s Wi-Fi or wired network, you can stream from any room.

Is closed captioning available?

Yes, closed captioning is available on all channels.

Does the stream ever buffer or freeze?

The service is designed to stream smoothly without buffering or freezing. Any interruptions are typically caused by an internet connection that is stretched too thin. This can happen if multiple devices in the home are heavily using the internet simultaneously, and the internet package isn’t fast enough to support the household’s overall usage.

The EPG (Electronic Program Guide) is blank. How do I fix it?

Go to your app settings and select “Refresh EPG”. If the issue persists, ensure your device’s date and time are set to “Automatic.”

Can I take the service with me on my mobile devices?

No. Storm IPTV is locked to your home network and will only work on devices connected to your Storm Internet connection.